Refund Policy
Your Satisfaction is Our Priority
Our Money-Back Guarantee
At SOFTZAB, we are confident in the quality of our IPTV service. We want you to be completely satisfied with your purchase. To ensure this, we offer a 7-day money-back guarantee on all new subscriptions.
If you are not satisfied with our service for any reason, you can request a full refund within the first 7 days of your initial purchase date.
Eligibility for a Refund
To be eligible for a refund, you must meet the following conditions:
- You must request the refund within 7 calendar days of your first subscription payment.
- Your account must not be in violation of our Terms of Service.
- Refunds do not apply to subscription renewals or plan upgrades. The guarantee is only valid for the initial purchase.
How to Request a Refund
To request a refund, please contact our customer support team via email. Include your account information and the reason for your request so we can process it quickly.
Our team will review your request and process the refund if it meets the eligibility criteria. Refunds are typically processed within 5-7 business days to the original payment method.
Contact Us
If you have any questions about our Refund Policy or wish to request a refund, please contact us:
By email: softzab.contact@gmail.com